Eager to guarantee arriving cruise ship visitors a better immigration experience, one Caribbean Island nation decided to invest in new technology that would help it achieve better disembarkation timings and avoid lengthy queues.

DPM Systems helped the island overcome the physical challenges by supplying a revolutionary border control application, which drastically reduced waiting times, whilst also ensuring passengers’ comfort when visiting the island.

Travellers’ satisfaction is paramount to the tourism sector. This is especially true for cruise ship visitors to small islands, such as the Caribbean. Recently, one of these islands has carefully examined its IT infrastructure at disembarkation. How could they update and modernise the immigration process and shorten waiting times for visitors at the port?

During consultation between DPM Systems and the Caribbean island’s Manager of Information Services, it became quickly clear that a solution was needed. Responding to the request to shorten lengthy queues at disembarkation, DPM have been extremely innovative and proposed a ground-breaking solution, which would not only hasten the processing times but also provide an improved traveller experience.

In creating a unique hand-held device for immigration purposes, DPM have introduced a revolutionary system, which allows border control officers to board cruise ships and deal with passengers directly in a relaxed and informal setting.  Passports are scanned, whilst subject interrogation applications interface directly with traditional border management systems. This beneficial, safe and swift disembarkation process provides numerous advantages whilst also guaranteeing visitors’ comfort.

• Improved – Passenger Experience
• Faster – Processing time at border control & reduced waiting times at ports
• Economic Benefit – Visitors can stay at the destination for longer and enjoy all there is to offer, resulting in support for the local economy